Refund policy

At Robust Goods, we want you to be fully satisfied with your purchase. If anything isn’t right, our team is here to assist you quickly and professionally.

60-Day Satisfaction Guarantee

You have 60 days from the date you receive your order to request a refund or replacement.

Please include your order number so we can assist you faster.

What Issues Are Covered

We’re happy to help if:

  • Your item arrived damaged
  • You received the wrong item
  • You experienced a quality concern
  • You changed your mind or ordered the wrong style/size

What We Might Request

To help our quality team improve future products, we may ask for a quick photo of:

  • Damaged
  • Incorrect item
  • Quality concerns

This helps us improve and avoid future issues.

Refund Processing

Once processed, your refund will be sent back to your original payment method.
Processing time:

  • Credit/debit cards: 3–10 business days
  • PayPal / Shop Pay / Klarna: Often faster

Replacements

If you'd prefer a replacement, we’ll ship it at no extra cost.

Return Shipping

If a return is needed, our team will provide you with further instructions.

2-Year Warranty

All Concept Global items come with a 2-year warranty that covers manufacturing defects.

Simply send us your original proof of purchase.

How to Request a Refund or Replacement

Phone Support

+1 323-645-2296

Email Support
support@robustgoods.com

Customer Service Hours
Monday to Friday — 9:00 AM to 4:00 PM EST

SECURE DELIVERY

Your delivery is insured. If your order is damaged or stuck in transit, we will send you a replacement free of charge.

CUSTOMER SERVICE

Our support is open every day. We're here to help with any questions or concerns you might have.

+100,000 HAPPY CUSTOMERS

We've sold over 200,000 items to customers across 50 different countries and regions.

60-DAY MONEY-BACK GUARANTEE

Test it for 60 days and get your money back if you aren't 100% satisfied.

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